Xero collects personally identifiable information only for the purpose of answering inquiries or delivering products. We do not, and we never will, sell, rent, exchange, or otherwise release any of your private information for any reason with any other business entity. Any information you give us is used only for the purpose you've specified.
Xero does not engage in any commercial mailing or bulk emailing practices whatsoever. We will not spam you, nor give your email address to anyone else. Nor do we engage in any telephone solicitation, nor trade or distribute telephone numbers, names, mailing addresses, or any other personal information. We believe these practices are bad business, and we will not associate with any marketing entity that engages in them.
We do retain records of orders, strictly for the purpose of inventory. These records are kept private and are not shared with any other entity except for the purpose of delivering products (for example, your shipping address is placed on the outside of any packages we send you, for obvious reasons).
Placing an online order
All orders placed online are handled by an SSL secure server. this helps protect sensitive information, such as credit card information, from prying eyes. Orders placed online are stored on our server using secure encryption, so even if our server should be hacked, no sensitive information will be released.
Online orders are handled by a shopping cart system hosted by our sister company, www.xeromag.com. You may view or modify your order as many times as you like before you place it; no information is sent to us until you decide to finalize your order.
Placing an order offline
You do not need to submit your order information online. Our Web-based shopping cart system has a provision for placing an order by mail. To do this, you simply add items to your shopping cart, then go to checkout. You will be given an option for offline ordering; if you choose to do this, an order form will be emailed to you. Simply print out this order form, fill out your information, and mail it tothe address presented on the order form.
Orders for Xero products are shipped via UPS Ground from Tampa, Florida. We ship your order in a plain, unmarked box, which has nothing to suggest its contents anywhere on it. The return address for shipped orders is "TSP, 9232 Lazy Lane, Tampa, Florida."
Xero requires a street address. We cannot ship to PO boxes.
The shipping charges on the Web order form do not accurately reflect shipping outside the continental United States. For such orders, you will be billed the actual shipping charges.
For any order, whether for products or for software registration, your credit card will reflect a charge from "Touchstone Screen Printing."
Terms and Conditions
For orders shipped to the United States, we accept VISA, MasterCard, American Express and Discover Card. We also accept money orders, and personal checks if imprinted with your full name and address, and made out in U.S. dollars and drawn on a U.S. bank. We reserve the right hold an order paid with a personal or company check until the funds have cleared.
For orders to any foreign country, we can only accept credit cards for payment.
Orders billed to any credit card must include the correct billing address for the credit card, even if the order is being shipped elsewhere. American Express cardholders, please be aware that your order must be shipped to the billing address for the card.
Sorry, we cannot ship COD. We usually run credit cards as soon as an order is received. For foreign orders of any value, we run the credit card as soon as the order is received.
We charge $20 for any check returned by your bank to us unpaid, in addition to the face value of the check.
We ship all orders as fast as we possibly can. This may, in some cases, take as long as 4 weeks.
Please note that, while everything that we sell is legal to sell in the U.S., foreign governments and customs authorities can have different, and arbitrary, ideas of what is legal to import. We cannot accept responsibility for any orders confiscated or seized by foreign customs or governments, and all import duties, tariffs and taxes are the responsibility of the customer.